Frequently Asked Questions



Recycling Your Gadget and Phone Recyclers



Q. Who are Phone Recyclers and what do they do?

Phone Recyclers help you turn your old or unwanted electronics and mobile phones into ready money.


Q. Why should I recycle my electronic gadgets?

Many unused gadgets still have a value which we can realise for you. When we re-use your gadget, its life is extended so as to benefit other users. Recycling or re-using will save resources and ensure environmentally safe disposal.


Q. Is re-using the same as recycling?

If your item has some monetary value then it can be re-sold and re-used. Alternatively, non functional gadgets with no in-tact value can be broken apart so as to extract and recycle useful materials such as glass, metals, and plastic. This recovery and recycling process saves precious raw materials in the making of new items.


Q. Who can use Phone Recyclers?

Anyone with a valid United Kingdom address or UK bank account can use Phone Recyclers to turn their unwanted items into cash.


Q. Do I have to register online with Phone Recyclers’ website before I can recycle my electronic gadgets?

Yes, you need to register an account before sending your mobile phone so that we can pay you correctly. Your details will only be used to operate your account. Your account can be used to make as many transactions as you want.


Q. How do I recycle my mobile phone(s) or electronic device(s) on Phone Recyclers.co.uk website?

Simply search for your electronic gadget category, enter the model number. You will see the price offered for your item. Add it to the cart. Repeat this for each item you want to recycle. Then place your recycle order to Phone Recyclers. Several options are displayed for posting or collection of your item(s). Follow the simple instructions on the web page. On receipt of your item, payment is made to you by means of cheque or BACS.


Q. What happens to my mobile phone once I have sold it?

The mobile phones we receive are sold and re-used in developing countries. So we bring modern technology to people at lower cost.


Q. Will Phone Recyclers accept used batteries?

Yes. Phone Recyclers accept batteries as we can recycle them free of cost or dispose of them safely without any damage to the environment.


Q. Can I buy something from Phone Recyclers?

Yes, you can buy mobile phones from Phone Recyclers in bulk quantity. For more information, please send us an email us at support@phonerecyclers.co.uk

Your Mobile Phone & Gadgets



Q. Can I sell my non-working phones?

Yes. You can sell all phones in any condition for the value listed on Phone Recyclers’ website.


Q. Do you accept parts of mobile phones?

No. We accept complete mobile phones that are working or non-working. We do not accept the parts of mobile phones.


Q. Are defective mobile phones accepted?

Yes. You can enter the condition of your mobile while placing your order. Then you will see the value for your item on the screen.


Q. What is an IMEI number?

The IMEI number is a unique number given to all mobile phones. It is used to identify the device.


Q. Where can I find the IMEI number?

If you enter *#06# on your mobile keypad, your device will make the 15 digit IMEI number appear on the mobile screen.

You can also find your IMEI number on the back of your mobile under the battery. On iPhones it may be on the SIM gate.


Q. Can I sell my handset if it is blocked?

We do not purchase blocked handsets. However, if you are the legal owner of the blocked handset, we recommend you contact your service provider to get the handset unblocked.


Q. If my mobile phone is network locked, will it affect the worth of the mobile?

You will receive the full value of your phone even if it is locked to any UK network.


Q. What happens to the data in a phone that is sent to you for recycling?

Customers may send their mobiles after erasing all their personal data.

Note that Phone Recyclers flash all mobiles they receive before they are recycled so that all data is automatically deleted. Phone Recyclers shall not be responsible for the loss of any data in this case.

How We Value Your Phones/Gadgets and Pay You



Q. How are mobile phones valued?

The value of a mobile phone depends on the brand, type of phone, and the condition of the phone.


Q. Where can I find the value of my mobile phone?

You can use Phone Recyclers.co.uk website to search for your device or select it from the lists we display on the website. An estimated value will be displayed. Note that different values are shown for working and non working devices.


Q. How do Phone Recyclers value my mobile phone?

We test each mobile phone or device, price it accordingly, and then we email you the offer. If you are not satisfied with the offer, we will return the item to you free of charge.


Can the value of my mobile phone/device change?

We are confident of getting the best price for your mobile phone.

The prices we offer depend on the market value and the demand for your mobile phone/device.

The sooner you sell your mobile, the more value you will get.


Can I sell my handset if it is blocked?

We do not purchase blocked handsets. However, if you are the legal owner of the blocked handset, we recommend you contact your service provider to get the handset unblocked.


If my mobile phone is network locked, will it affect the worth of the mobile?

You will receive the full value of your phone even if it is network locked.


What if my recycle order is not accepted?

If we find that your phone or electronic device has a fault, you will receive an email informing you about the revised price. You will also be given the option of receiving your phone back free of charge.


My item has £0 value, can I recycle it anyway?

Yes. You can easily recycle your £0 value product. Just send it to the address below and we will make sure it is disposed of properly.

Please note that Phone Recyclers do not cover the cost of sending a £0 value mobile phone, so please make sure that you pay the correct postage fee.

Kindly remember to include a note stating “Recycle”.

Make sure your £0 value phone is TURNED OFF and packed in a strong, stiff pack. Take the package to the local Post Office and hand it in over the counter.

Sending Your Mobile Phone to Phone Recyclers



How do I post my item?

Our website automatically determines the best method for you to post your item. Usually this will involve printing out or copying the label we provide for you by our website, packing and attaching the label to your item, then taking your package to the Post Office counter.


What should I include in the pack when sending a brand new or hardly used mobile phone?

We expect you to send us your hardly used mobile phone in its original box along with all accessories that came with it.


What should I include in the pack when sending a used or non working mobile phone?

Nothing except the mobile phone and the battery is required. You may also send accessories such as the charger, manual and the mobile box. We can safely dispose of these for you free of charge.


What if my phone gets lost in the post?

In order to avoid any inconvenience we advise you to send the phone or any electronic device by Post Office Special Delivery which covers the insurance up to the value of £500.


Where should I send my phone?

If you are sending your phone by Special Delivery, then send it to:

Phone Recyclers
Aston Hall Road
Birmingham
B6 7LP


Can I send more than one item at a time?

You may send as many items as you want in a single order.


If I have sent the wrong handset/device, what should I do?

Simply contact our customer service team on or email us on orders@phonerecyclers.co.uk and we will look into the matter.


What if I have to send ‘valuable items’ or two or more items? Do you ever use couriers to pick up items?

If you are sending ‘valuable items’ or sending two or more items, our system will enable you to book a courier pick up by clicking the ‘book collection’ link.


Can I arrange a convenient time for a courier pick up?

Customers who use a courier will click on the ‘book collection’ button at the checkout, or the ‘book collection’ link provided in the order placing email.

Then you will get a choice of date, location and time for collection. For same day collection, bookings have to be made before 12noon.


Do you have evening or weekend collections?

No, we do not have evening or weekend collections.


How do I arrange a courier collection if I am out at work during the day?

You can arrange collection of a ready packed parcel from your work address or from a neighbour’s address.


Can I place a recycle order or send my phone from outside the UK?

Yes. You can send your mobile from any country in the world. Just write our correct address on your parcel and we will let you know once it is received.

We can process recycle orders sent from outside of the UK if customers are happy to receive payment into their UK bank account or a cheque posted to their UK address.


When tracked online my package is appearing as delivered on Royal Mail Website but no signature & name is being displayed. Why?

This is because your package is still at our Local PDO (Post Delivery Office) and hasn't reached us yet. Please ensure that a signature is showcased when the delivery status is "Delivered". This is so that we can confirm that it has reached our premises.


How will I know that my mobile has reached you?

When we receive your mobile phone or device, we send an email to the email address that you provided. Please check your spam filter and add the following email address to your contacts orders@phonerecyclers.co.uk

Recycling Electronics For The Trade - Retail and Wholesale



Do you recycle for the trade, retail and wholesale clients?

Yes. We have a dedicated web page which provides lots of information for traders at our Recycling For Businesses page


Do you provide customised collection bins or point of sale material to retail shops?

We hope to deploy point of sale material on recycling gadgets to retail shops by the end of 2013. Please contact us if you are interested in this.


Are there any special incentives for trade?

Yes. Traders are assigned a dedicated account manager. By arrangement with our sales team, traders can be offered our promised and fixed prices.


Can I buy something from Phone Recyclers?

Yes, you can buy mobile phones from Phone Recyclers in bulk quantity. For more information email us at support@phonerecyclers.co.uk